This sums up the people I deal with every day. This is me trying to change a doctor’s appointment for my daughter, since we aren’t going to be here tomorrow (Friday).
I call the place. Deal with the phone tree, the recording (“all associates are busy”), finally get a live one.
Me: “I’d like to cancel an appointment for my daughter, we’ll be out of town tomorrow”
(after confirming identity of said daughter and canceling the appt.)
Her: “Would you like to reschedule?”
Me: “sure.”
Her: “We have an opening next Thursday.”
Me: “Do you have anything on Friday?” (on the off chance that my wife could possibly take her, so Daddy isn’t the only one associated with needles and doctors and rectal thermometers)
Her: “No, the doctor doesn’t work on Fridays.”
Me: “But… we had an appointment for tomorrow, which is a Friday.”
Her: “I’m sorry, the doctor doesn’t work on Fridays. Ever.”
Me: *pounding head on desk* “OK, Thursday it is then…”